Last updated: January 2025
Thank you for shopping at The Miracle Sauna.
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been designed to address the unique characteristics of our product.
The following terms apply to any products purchased from us.
Interpretation and Definitions
Interpretation
The words with initial capital letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- You refers to the individual accessing or using the Service, or the company or legal entity on whose behalf the individual is accessing or using the Service.
- Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Miracle Sauna, operated by Miracle Meal USA LLC, 2605 Lyndon B Johnson Fwy, Suite A, Dallas, TX 75234.
- Service refers to the website.
- Website refers to The Miracle Sauna, accessible at themiraclesauna.com.
- Goods refer to the Miracle Sauna units offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Order Cancellation Rights
- You are entitled to cancel your order until it has been shipped. Once the order is shipped, it cannot be cancelled.
- To cancel an order, please email us at info@themiraclesauna.com with your order details and the reason for cancellation.
- Refunds for cancelled orders will be processed within 7 business days to the original payment method.
Conditions for Returns
Due to the size, weight, and cost of shipping Miracle Sauna units, returns are subject to the following conditions:
- Eligibility: Returns are accepted only for Goods purchased within the last 14 days.
- Original Condition: Items must be returned unused, undamaged, and in their original packaging, including all accessories and manuals.
- Shipping Fees: Return shipping costs are non-refundable and must be borne by You.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Non-Returnable Goods
The following items are not eligible for returns:
- Goods that were customized or personalized to your specifications.
- Goods that have been assembled, used, or show signs of wear.
- Goods damaged due to mishandling after delivery.
We reserve the right to refuse returns at our sole discretion if the Goods fail to meet the above conditions.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. Please ensure the product is securely packaged to prevent damage during return shipping.
Return address:
Miracle Meal USA LLC
2605 Lyndon B Johnson Fwy
Suite A
Dallas, TX 75234
To avoid disputes, we recommend using an insured and trackable shipping service. Refunds cannot be issued without receipt of the Goods or proof of return delivery.
Refunds
Once the returned Goods are inspected and approved, refunds will be processed within 7 business days to your original payment method.
Gifts
If the Goods were marked as a gift at the time of purchase and shipped directly to You, You will receive a gift credit for the value of the return. Once the return is processed, a gift certificate will be sent to You.
If the Goods were not marked as a gift, the refund will be issued to the original purchaser.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: info@themiraclesauna.com
